Articles from Aspect

Aspect, a leading provider of cloud-based workforce management solutions, has announced a leadership transition, including the appointment of Jeff Kupietzky as Interim Chief Executive Officer and the formation of a new independent Board of Directors, marking an important next chapter for the company.

Aspect, a leading provider of cloud-based workforce management solutions, today announced its Q4 2025 product release, delivering AI-powered predictive forecasting for call volume, regional expansion into Canada, UK, and Europe, and new employee performance capabilities. The release represents a significant step forward in Aspect's mission to empower workforces with intelligent, modern tools that drive operational efficiency and employee engagement.

Aspect, a leader in workforce engagement management, announced its partnership with Cresta, the leading contact center AI platform for human and AI agents. The collaboration brings together workforce optimization and AI-driven performance insight to deliver a smarter, connected system that transforms how contact centers plan, manage, and improve their operations.

Aspect unveiled their latest product innovations within Aspect Cloud Workforce, which showcases the next evolution of its workforce engagement management (WEM) software, designed to tackle one of the most persistent operational challenges: adapting staffing and scheduling to meet rapidly shifting workforce needs.

Aspect, a leader in workforce optimization and intelligence, announces the appointment of Elizabeth Del Ferro as Chief Growth Officer (CGO). In this role, Del Ferro will lead Aspect’s global sales, GTM operations, and customer success and services – advancing the company’s mission to empower complex frontline workforces with intuitive and intelligent technology. She will also lead the charge in reforging Aspect’s international, channel and segment growth strategy, unlocking new revenue streams and strengthening their global footprint.