Articles from MCE Systems

MCE Systems, the leader in digital-first Device Lifecycle Management (dDLM) solutions, officially announces that it has received the U.S. Customer Experience Awards (USCXA) highest accolade for “Best Digital CX or Transformation” in collaboration with AT&T. This gold award recognizes the implementation of AT&T’s Device Help app and its impact on customer mobile device experience and customer support operations.

MCE Systems announces the expansion of its partnership with TELUS to create better customer experiences by leveraging generative artificial intelligence (generative AI) integration into the Mobile Klinik Device Checkup mobile app. This follows a successful pilot in late fall 2024 in which MCE’s generative AI technology demonstrated a substantial increase in mobile app user journey engagement and retail visit intent.

MCE Systems, the leader in digital-first Device Lifecycle Management (dDLM) solutions, has been accepted into Amazon Web Service’s (AWS) Independent Software Vendor (ISV) Accelerate Partner Program.

MCE Systems Ltd, the pioneer of digital Device Lifecycle Management, has named Ido Ben-Harosh as its new Chief Technology Officer. The strategic move aligns to MCE’s focus on developing new products to enhance its digital-first device lifecycle management (dDLM) platform.

MCE Systems won four gold awards at the US Customer Experience Awards in the categories of “Best Use of AI”, “Best User Experience”, “Best Use of Customer Insight and Feedback”, and “Best Measurement in CX”. The four Gold awards made MCE the most recognized organization of the night. Other gold winners at the US CXA awards included Google, Cisco, Coca-Cola, the American Medical Association, and 24/7ai.

MCE Systems Ltd. announces the appointment of Jim Hudak as Chief Strategy Officer. In this role, Jim will focus on building and strengthening MCE's existing channel partnerships and will spearhead MCE's AI initiatives.

MCE Systems’ award-winning digital-first Device Lifecycle Management (dDLM) platform solution for mobile operators is now available on the AWS Marketplace under “mce connect”.

MCE Systems has collaborated with Amazon Web Services (AWS) to create a joint showcase that delivers the first digital, total-resolution device care experience for telcos and their customers.

MCE Systems Ltd, the pioneer of digital-first Device Lifecycle Management (dDLM), has won “Telecoms Marketing Team of the Year” at the 2023 Glotel Awards. This achievement marks MCE’s eighth award this year, and notably the first dedicated to its marketing team.

MCE Systems, a global technology leader, was named the winner of a Gold Stevie® Award in the Best Mobile Operations Management Solution category in the 20th Annual International Business Awards® (IBA). MCE is recognized as a Stevie® winner alongside global powerhouses like Amazon and IBM (US), TELUS (CA), Turkcell (TR), and Rakuten (JP).

MCE Systems, a leading provider of digital-first Device Lifecycle Management (dDLM) solutions, has officially joined the AWS Partner Network.

MCE Systems and Vodafone UK’s trade-in guarantee program has won the "Best Customer Experience" prize at the 2023 Digital Transformation Awards.

MCE Systems, the pioneer of digital device lifecycle management, has won two awards at the Globee Information Technology Awards. Other notable winners were Amazon, Bell, Salesforce and Verizon across other categories.

MCE Systems, the global leader in device lifecycle management solutions, has announced an update to their wireless Content Transfer App, part of their full suite of device lifecycle management solutions for mobile operators. The update gives users the ability to perform cross-platform transfer of content during new device onboarding and set-up.

mce Systems Ltd., the global pioneer of omni-channel device lifecycle management announced today that Dr. Robert Hackl has been elected to mce’s Board of Directors. Following a period of active participation as a member of mce System's Advisory Board during which he helped build the company's growth strategy, Hackl is taking on a direct role as President, bringing with him an extensive history of senior leadership within the Telecoms sector.

mce Systems, the mobile device lifecycle management omnichannel solutions provider, unveils its cosmetic assessment technology for smartphones, which enables users to objectively self-grade their device's value for trade-ins. The feature is now available to Vodafone UK customers through a white label app created by mce, and will be available globally at a later time.